Sew Very Chic

Privacy Policy

Sew Very Chic is the data-controller of your personal information as it relates to this website.
When you place an order with us, we will receive your name, delivery address and email address and telephone no. Your details will only be used to process and deliver your order, or deal with any queries you have related to that order.  
The only circumstances in which we will share your data are in processing your order or complying with the law. We will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which your data may be shared include:

• To comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.

Details will only be retained for as long as necessary in order to process the transaction and will be stored securely during that period. Personal data related to orders or customer queries is retained for seven years. After this time your records will be deleted. You have the right to know what personal data held about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way your data is handled.

Sew Very Chic is committed to maintaining the trust and confidence of visitors to this website. We want you to know that we are not in the business of selling, renting or trading email lists for marketing purposes. We treat your information as private and confidential and we will not disclose this information to other individuals or companies. We will not distribute your information to be used in mailing lists, surveys, or for any other purpose outside Sew Very Chic.  In this privacy policy we’ve provided detailed information on when and why we collect your personal information, how we use it and how we keep it secure. 

When, why and how we collect your personal information: 
Sew Very Chic asks you, the customer to supply various personal information when creating an account, placing an order and while contacting us. This information will be your name, email address, postal address, telephone no. payment processor and the details of the product that you’re ordering. You may also choose to provide us with additional personal information for a custom order if you contact us directly.

We will never ask you for your bank details. We never see any of the details you enter at checkout except your name and address and the item you have purchased. 

The third party involved when delivering your order to you is Royal Mail or Hermes Courier.

How we keep your personal information secure:
We are committed to ensuring that your information is secure. In order to prevent authorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. Electronic records are accessed via Sew Very Chics account pages which are password protected and not stored on a shared computer. We operate as a paperless business, however if paper records are required for tax purposes they will be stored securely in a lockable cabinet. These records are kept for internal record keeping and tax purposes and are destroyed after 7 years.

Controlling your personal information:
We do not pass your personal information on to third parties and will only use your information to process your order and keep you updated with progress. We will not use your information for marketing or advertising purposes and you can request the information we hold about you at any time. You may also request it to be deleted or changed. If you would like a copy of the information held, please contact us using the contact page. If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.

We are committed to safeguarding the privacy of our customers' personal information. Your privacy is incredibly important to us, we realise how precious it is, if you have any further questions about this Privacy Policy please do not hesitate to contact us. Sew Very Chic may change this policy from time to time by updating this page. This policy is effective from 25/05/18